Frequently Asked Questions
Everything you need to know about starting your next creative project.
What is included in a standard needlework kit?
Each kit typically includes high-quality fabric (Aida or linen), pre-sorted embroidery floss, specialized needles, a full-color pattern chart, and easy-to-follow instructions.
How long does shipping take for domestic orders?
Standard shipping usually takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
Do you offer international shipping?
Yes, we ship our needlework kits worldwide. International delivery times vary by location but generally range from 10-21 business days depending on customs processing.
What is your return policy for opened kits?
Due to the nature of our products, we can only accept returns on kits that are unopened and in their original packaging within 30 days of purchase. If a kit is defective, please contact our support team for a replacement.
Are your patterns suitable for beginners?
Absolutely! We offer a wide range of kits specifically designed for beginners, featuring simple stitches and clear, step-by-step guides to help you master the craft.
What should I do if I run out of thread for my project?
We provide 20% extra floss in every kit to ensure you have enough. However, if you run short due to a mistake, please contact us with your order number and we will send you the additional thread free of charge.